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EventPro Planner

Event Planning Software


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EventPro Planner: Home - Contact Support

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Contact EventPro Planner Support



Phone: (306) 975-3737 (press 2)


Note: In order to contact Support, you must have a current Upgrade Protection Plan (UPP).


To ensure the fastest response time possible, please try to provide as much of the following information as possible (whether contacting support by phone, voice message, or email):

  • Your name
  • Your company's name
  • Your 6-digit User I.D. Number (view the Help | About screen of the program)
  • If this is an existing issue, your HQ Number (check the email sent from Support)
  • If this is a new issue, the details of what happened, including:
    • The program screen, tab or window that you are in
    • The button or tab you clicked, and what you were trying to do
    • Whether the issue continues after you have restarted the program
    • Whether other users are experiencing the same issue
  • The wording of any error messages, if applicable
  • If you phone Support directly, it is recommended that you have the program running in the area that is causing the issue


What happens now? Click HERE to review our Support Procedures.


For more Support Resources, see our User Manual, FAQs and Newsletters.


New Releases!
Update to the latest version of EventPro Planner to continue receiving the maximum benefits from the software. Remember, to receive updates a current Upgrade Protection Plan is required. If your Upgrade Protection Plan has lapsed, contact our Sales Department at or (306) 975-3737 (press 1 for Sales).
Learn more about the latest release of EventPro Planner by reading the article "Software Update" in the latest issue of the EventPro Planner Connection.

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Budget Module
A well-organized budget is a crucial part of organizing a successful event, but creating an event budget can be an overwhelming ordeal. You can streamline the budgeting process with EventPro Planner's Budget Module.
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News Highlights
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Training and Support
EventPro Planner is backed by expert support. What's best for your organization - onsite or online training? Get the confidence you need to maximize the benefits of EventPro Planner.
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